MSP University Tutorials
KrippyTech tutorials turn troubleshooting and administration work into repeatable steps: what to check, what the result means, and how to verify the outcome. When a real investigation adds useful context, the related Case shows how that method was applied.
A useful tutorial should help a technician make the next decision, not just copy a sequence of clicks.
Reviewed · Azure connectivity investigation
Define the traffic flow and correlate VM, NIC, effective security, routing, intermediary, DNS, guest-firewall, and listener evidence before changing the network path.
Open Tutorial01 · Scope
Know the user, system, tenant, service, expected behavior, and authorization before troubleshooting begins.
02 · Check
Use the smallest useful set of permissions, configuration, logs, traces, identity, and connectivity checks.
03 · Act
Separate discovery from remediation and understand the impact before making a production change.
04 · Verify
Confirm the expected behavior and record enough context for someone else to understand what worked.
Reviewed material is presented as usable guidance. Draft material stays clearly labeled until the procedure is ready for public use.
Reviewed · OneDrive and SharePoint investigation
Identify the authoritative location, compare web and local evidence, and explain identity, relationship, item, or migration boundaries before changing client state.
Open TutorialReviewed · Windows Server storage investigation
Confirm the affected volume, measure capacity and growth, and correlate likely storage consumers before planning cleanup or expansion.
Open TutorialReviewed · Windows Server DHCP investigation
Correlate scope statistics, leases, reservations, exclusions, failover, and operational symptoms before planning a capacity change.
Open TutorialReviewed · Microsoft Entra investigation
Match the correct sign-in event and correlate authentication, policy, device, network, client, application, and resource evidence without changing the tenant.
Open TutorialReviewed · Active Directory investigation
Correlate client DNS, locator records, domain-controller discovery, secure channels, replication, time, services, and logs without automating repairs.
Open TutorialReviewed · Windows DNS troubleshooting
Download, verify, review, and run the published DNS-only PowerShell tool, then interpret its normalized results safely.
Open TutorialReviewed · Windows network configuration
Verify and run the read-only local discovery tool, interpret its eight-property objects, state the evidence limits, and choose the next diagnostic step.
Open TutorialReviewed · Exchange Online troubleshooting
A repeatable PowerShell procedure for proving whether archive movement is configured, blocked, and actually occurring.
Open TutorialReviewed · Microsoft 365 troubleshooting
A practical flow for checking Exchange permissions and propagation before changing Outlook.
Open TutorialRelated case · KT-000001
The paired Case shows how the shared-mailbox troubleshooting path mattered in a real technical investigation.
Read the CaseDraft under review
The framework and prerequisites are available, but the step-by-step procedure is not yet approved for production use.
View Draft StatusTutorials teach the repeatable path. Cases preserve the troubleshooting judgment.
The two sections are designed to work together: learn the method here, then use the Case Library when the investigation behind that method adds useful technical context.