01 · Understand
Know what you are looking at
Build the foundation across Microsoft 365, identity, Windows, Active Directory, networking, cloud, and hybrid infrastructure.
Practical learning for real IT work
MSP University
MSP University is KrippyTech's learning home for technicians, solo IT administrators, and MSP professionals who need a repeatable way to investigate, understand, and solve Microsoft-focused IT problems. Learn the system. Follow the evidence. Verify the result.
Learn in the order real troubleshooting happens
MSP University is organized around the thinking technicians use when a ticket arrives: understand the environment, gather evidence, isolate the problem, make the right change, and prove the outcome.
02 · Investigate
Collect useful evidence
Learn which portal views, PowerShell checks, logs, permissions, traces, and health signals answer the question instead of creating more noise.
03 · Resolve
Make deliberate changes
Separate discovery from remediation, understand the blast radius, verify authorization and scope, and make the smallest change that addresses the actual cause.
04 · Verify
Prove the fix worked
Re-test the original failure, confirm expected behavior, document what changed, and leave enough evidence for the next technician to understand the case.
Core learning areas
These are the technical lanes KrippyTech is building around because they overlap constantly in real support and infrastructure work.
Microsoft 365 & identity
Exchange, Entra ID and collaboration
Mailboxes, permissions, mail flow, authentication, Conditional Access, groups, roles, SharePoint, OneDrive, Teams, and the identity layer connecting them.
Explore Microsoft 365 & IdentityWindows & hybrid
AD, servers, DNS and networking
Active Directory, replication, domain health, Windows services, event logs, DNS, routing, connectivity, and hybrid dependencies.
Explore Windows & HybridCloud progression
Azure Journey
Azure foundations, identity crossover, hybrid infrastructure, labs, and troubleshooting developed from practical infrastructure experience.
Explore Azure JourneyAutomation
PowerShell Library
Read-only-first discovery, triage, reporting, and guided troubleshooting tools that reinforce the same investigative habits taught here.
Explore PowerShellDo not memorize the fix. Learn why the fix made sense.
The goal is reusable technical judgment. Commands and portal steps change. Good discovery, careful scoping, evidence-based troubleshooting, and verification remain useful across platforms and environments.
Use the material that exists now
MSP University is the learning hub. Tutorials, cases, PowerShell resources, and Azure Journey carry the deeper material as each area is reviewed and released.
Step-by-step
Tutorials
Practical walkthroughs for specific problems and administrative tasks, including reviewed material and clearly labeled drafts.
Browse TutorialsProblem → evidence → resolution
Case Library
Documented technical cases show how a problem was investigated, what mattered, how it was resolved, and what can be reused next time.
Browse CasesTooling
PowerShell Library
The internal v2.0 baseline now covers Microsoft 365, identity, AD, server, and network discovery, but public script downloads remain under review.
View PowerShell LibraryCloud learning
Azure Journey
The learning framework is defined around Azure foundations, identity crossover, hybrid systems, labs, and troubleshooting. Public Azure labs are not released yet.
View Azure JourneyBuilt for the people doing the work
The material is aimed at people who need practical technical judgment, not just definitions or exam trivia.
01
Technicians
Build confidence through everyday Microsoft 365, Windows, identity, networking, and troubleshooting work.
02
Solo IT administrators
Use clear investigative methods when there is no large internal escalation team waiting behind you.
03
MSP professionals
Develop repeatable troubleshooting, careful documentation, and methods that hold up across many different customer environments.