01
User Management
Create users, reset passwords, unlock accounts, assign licenses, configure mailboxes, and complete onboarding and offboarding tasks.
KrippyTech presents
MSP University
Practical Microsoft IT training built from real support work. Learn common administrative tasks, troubleshoot real problems, and build the skills technicians use every day. Get the answer. Fix the problem. Learn something along the way.
Browse by task
MSP University is organized around what technicians and small-business administrators are trying to accomplish—not around product marketing.
02
Microsoft 365
Admin center tasks, licensing, Exchange, Teams, SharePoint, OneDrive, security, and everyday tenant administration.
03
Active Directory
Users, groups, organizational units, permissions, Group Policy, domain joins, account troubleshooting, and common AD operations.
04
Printing and Scanning
Printer deployment, print-server basics, scan-to-folder, permissions, authentication, drivers, and practical fixes.
05
Files and Permissions
NTFS permissions, share permissions, mapped drives, file servers, OneDrive synchronization, SharePoint, and access troubleshooting.
06
Security and Identity
MFA, Windows Hello, Entra ID, Conditional Access, SSO, sign-in troubleshooting, and identity administration.
07
Networking
DNS, DHCP, VPNs, remote access, connectivity checks, firewalls, name resolution, and small-business networking.
08
Real Ticket Fixes
Anonymized case studies showing symptoms, investigation, root cause, resolution, and lessons from real support work.
09
Quick Reference
Short checklists, commands, field notes, decision guides, and repeatable procedures for technicians under pressure.
How MSP University teaches
Every lesson follows a consistent format so technicians can find the important information quickly.
A
Start with the problem
Each lesson explains the exact task or symptom before introducing commands, portals, or technical background.
B
Show the working method
Steps are concise, practical, and based on real support workflows, with PowerShell alternatives where they improve the process.
C
Explain what matters
Common mistakes, security considerations, verification steps, and related topics help turn a fix into lasting knowledge.
Built for the person who knows the ticket must be solved—even when nobody else knows how.
The first MSP University tutorials, ticket walkthroughs, and quick-reference guides are now being developed.